Reference

How coraltoto Keeps Your Account Safe

Your personal information—from your DANA, OVO, GoPay or QRIS deposit details to your withdrawal requests—stays encrypted and secure on our servers.

Data encrypted end-to-endLocal payment details protectedYour withdrawal verified securely
coraltoto How coraltoto Keeps Your Account Safe
REACH US DIRECTLY

Privacy Questions? Contact Our Team

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account page or lobby. Our team responds Monday to Sunday, 08:00 to 22:00 Jakarta time, for privacy requests and data-access questions.

Email Support

Send a privacy request to [email protected]. Include your account ID or registered email. We reply within 48 hours with confirmation and the information you requested.

Account Settings

You can update your email, phone and marketing preferences directly in Settings > Privacy on your account dashboard. Changes take effect immediately.

HOW WE PROTECT YOU

Data Security and Your Account

Encryption

All login credentials and payment data travel through SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are encrypted before they reach our payment gateway, then cleared through secure banking channels.

Session Cookies

We use session cookies to keep you logged in across pages. Functional cookies store your lobby preferences—favourite games, table limits, language. You can disable them in your browser; you'll need to log in each time.

Withdrawal Verification

When you request a payout, we verify your identity and account balance through a two-step process: email confirmation, then payment clearance. Funds return to your original DANA, OVO, GoPay or bank account within 24 hours.

Fraud Detection

We monitor account login patterns, unusual deposit amounts and rapid withdrawal requests. If we spot suspicious activity, we'll email you immediately and may lock your account until you verify your identity.

Data Retention

Account records and transaction logs stay on file for seven years to comply with Indonesian financial regulations. Deleted account data is removed from live servers but archived per law. Contact us to request permanent deletion where permitted.

Third-Party Access

We share anonymised gameplay and deposit data with game studios and payment partners only to improve performance and detect fraud. We never sell your personal data. Your name and email are not shared unless you explicitly consent.

Your Privacy Rights Explained

We collect your email, phone number, full name, date of birth and payment details (DANA, OVO, GoPay, QRIS or bank account) to verify your identity and process deposits. We also record your IP address and device type to detect fraud and secure your account against unauthorised access.

Active account data stays in our system while your account is open. After you close your account, we keep records for seven years to comply with Indonesian anti-money-laundering law. You can request deletion where local law permits—just email [email protected] with your account ID.

We share anonymised gameplay data with game studios to monitor performance. Payment details go only to your bank or payment partner (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals. We never sell your personal name, email or phone to third parties without your written consent.

Yes. Open your account and go to Settings > Privacy > Download My Data, or email [email protected] with your request. We'll send you a file containing your account details, transaction history and login records within 48 hours in a readable format.

You can request permanent deletion by emailing [email protected]. We'll remove your personal data from active servers within 14 days, but transaction records needed for tax or regulatory compliance stay archived. Depends on local law. Your account will be closed and all funds forfeited unless you request a final withdrawal first.

We use session cookies to keep you logged in, and functional cookies to remember your game preferences and language. Analytics cookies help us see how the lobby performs. You can disable cookies in your browser settings, but you may need to log in every time you visit coraltoto.

Email [email protected] or use live chat immediately. We'll lock your account, verify your identity via email confirmation, and review recent login activity. Change your password once you regain access. Enable two-factor authentication in Settings > Security to prevent future unauthorised logins.